Refund policy

Return & Refund Policy

At Kaelora Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Items must be unused, unworn, and unwashed.

• Original tags must remain attached.

• Items must be returned in their original packaging.

• Proof of purchase is required.

Items that do not meet these requirements may be subject to a partial refund or may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Clearance products marked as non-returnable

• Any item showing signs of wear, washing, or alteration

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number

• Description of the issue

• Clear photographs of the item

We will review your request and provide an appropriate resolution.

Refund Process

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 5-10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The product has a manufacturing defect

Contact Us

Email: [email protected]

Company:
Nova Bridge International Limited

Address:
UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG