FAQ

Frequently Asked Questions

About Kaelora Fashion

What is Kaelora Fashion?

Kaelora Fashion is an online fashion retailer specializing in modern men's clothing, casual essentials, and versatile everyday apparel.

What products do you sell?

Our collections include:

• T-Shirts

• Shirts

• Polo Shirts

• Hoodies

• Jackets

• Sweaters

• Pants

• Shorts

• Casual Wear

• Seasonal Fashion Essentials

Do you ship internationally?

Yes. We offer worldwide shipping to most countries and regions.

What payment methods do you accept?

We accept major credit cards including:

• Visa

• Mastercard

• American Express

• Discover

Additional payment methods may be available during checkout.

Is my payment information secure?

Yes.

Our website uses SSL encryption and secure payment gateways to protect customer information.

How long does shipping take?

Delivery times vary depending on destination.

Most orders arrive within 7-15 business days.

How can I track my order?

Once your order has shipped, you will receive a tracking email containing your tracking number and tracking link.

Can I modify or cancel my order?

Please contact us as soon as possible.

Orders can only be modified or canceled before processing begins.

What is your return policy?

We offer a 30-day return window for eligible items.

Products must be unused, unworn, and returned with original tags attached.

When will I receive my refund?

Approved refunds are typically processed within 5-10 business days after the returned item is received and inspected.

What if I receive a damaged item?

Please contact us within 7 days of delivery and provide photos of the issue.

Our support team will assist you with a replacement or refund solution.

How do I choose the correct size?

A detailed size guide is available on each product page.

We recommend comparing your measurements with the provided size chart before ordering.

Do colors look exactly the same in person?

While we strive to display products accurately, slight color variations may occur due to monitor settings and lighting conditions.

How can I contact customer support?

Email:
[email protected]

Company:
Nova Bridge International Limited

Address:
UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG